Collection of Voluntarily-Provided Personal Information
In order to better provide you with products and services offered on our Site, Quake Energy may collect, retain, and use your Personal Information, which is information that specifically identifies an individual and can include:
- First and Last Name
- Mailing Address
- E-mail Address
- Phone Number
- Utility Account Numbers
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include the following:
- (a) Registering for an account on our Site;
- (b) Entering a sweepstakes or contest sponsored by us or one of our partners;
- (c) Signing up for special offers from selected third parties;
- (d) Contacting us via email;
- (e) Submitting your credit card or other payment information when ordering and purchasing products and services on our Site.
To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.
If you do not agree with the provisions of this Policy, or do not wish to provide Quake Energy, LLC with your Personal Information, simply do not provide us any Personal Information or do not use the Site.
Use of your Personal Information
Quake Energy collects and uses your personal information to operate its website(s) and deliver the services you have requested.
Quake Energy may also use your personally identifiable information to inform you of other products or services available from Quake Energy and its affiliates.
Sharing Information with Third Parties
Except as described in this Policy, Quake Energy does not sell, rent or lease, or otherwise disclose Personal Information to third parties without you consent.
Quake Energy may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Quake Energy, and they are required to maintain the confidentiality of your information.
Quake Energy may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a)comply with the law, a court order, or a subpoena; ; (b) protect and defend the rights or property of Quake Energy, or the rights, property, or safety of our users or others; and/or (c) enforce or apply our online Terms and Conditions or other agreements.
Quake Energy utilizes reasonable security measures to protect your Personal Information. However, it is important to be aware that no security system is completely safe, and Quake Energy cannot guarantee that Personal Information will never be obtained by unauthorized users. We encourage all users to protect the confidentiality of their Personal Information such as account numbers, email addresses, and passwords.
Tracking User Behavior
Quake Energy may keep track of the websites and pages our users visit within Quake Energy to support website analytics and to provide targeted advertising for customers, which may include our utilization of Facebook Pixel and Google Tag remarketing services. This data is used to deliver customized content and advertising within Quake Energy to customers whose behavior indicates that they are interested in a particular subject area. Generally, this information does not identify you personally. Such information may include, but is not limited to, heat maps, scroll maps, and random recorded user sessions.
Automatically Collected Information When you visit the Site, certain information is automatically collected by Quake Energy. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Quake Energy website.
The Site may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Quake Energy pages, or register with any of Quake Energy’s sites or services, a cookie helps Quake Energy to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Quake Energy website, the information you previously provided can be retrieved, so you can easily use the Quake Energy features that you customized.
You have the ability to accept or decline cookies, and you are not required to accept cookies when you visit the Site. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Quake Energy services or websites you visit.
In addition to the cookies Quake Energy delivers to your computer through the Site, certain third parties may deliver cookies to your computer for a variety of reasons. Quake Energy does not have access to or control over the cookies of third-party service providers or advertisers.
Children Under Thirteen
The Site is not intended for use by children under the age of thirteen without the permission of a parent or guardian, nor does Quake Energy knowingly collect personally identifiable information from children under the age of thirteen. If we determine that a child under thirteen has provided Personal Information in violation of this Policy, we will delete that information as soon as possible. If you believe that a child has submitted Personal Information on the Site, please contact us as soon as possible.
From time to time, Quake Energy may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from Quake Energy or click on a link therein.
If you would like to stop receiving marketing or promotional communications via email from Quake Energy, you may opt out of such communications by Clicking on unsubscribe or emailing email@example.com.
External Data Storage Sites
We may store your data on servers provided by third party hosting vendors with whom we have contracted.
Changes to this Statement
This Policy is not intended to and does not create any contractual or legal rights in or on behalf of any party.
Quake Energy, LLC
P.O. Box 6036
Austin, TX 78762
Email Address: firstname.lastname@example.org
Telephone number: 1-800-279-9023
Effective as of December 12, 2017