Natural Gas FAQs

Who is Quake Energy?

Quake Energy supplies the physical natural gas and electricity to homes and businesses across Ohio. Your Utility continues to read your meter, send your bill and provide emergency service.

We are a certified natural gas supplier in the Energy Choice Program with Columbia Gas of Ohio and Dominion Energy Ohio.

What is Energy Deregulation?

Energy Deregulation in Ohio is designed to lower consumer prices by increasing competition.  In short, Ohio natural gas suppliers now compete for your business, and they do this through various pricing and incentive plans.

What is a natural gas supplier?

Natural gas suppliers buy natural gas on the wholesale market and deliver the gas to a local Utility.  The Utility then distributes the gas to its customers.  In more concrete terms, Quake Energy buys gas and delivers it to Dominion Energy Ohio and Columbia Gas of Ohio.  These Utilities then distribute the gas to their customers’ homes and businesses.

What is a variable rate?

There are many factors to consider when choosing a natural gas supplier, and these include which type of rate to select.  Most Quake Energy customers choose our monthly variable rate. The rate fluctuates slightly from month-to-month based on weather, supply, and demand for natural gas.

Does Quake Energy work with Budget Billing?

Yes!  Quake Energy is 100% compatible with Budget Billing through your Utility.  Contact your Utility to set-up a Budget Billing plan.

Is there a cancellation fee to leave Quake Energy?

Quake Energy has a variety of rate plans to best fit your budget.  Many plans feature no fee to leave, while others lock-in a guaranteed rate for a longer period of time.

Is Quake Energy as reliable as other suppliers?

Absolutely.  Quake Energy natural gas travels through your Utility’s pipelines to heat your home.   When you switch to Quake Energy, you will not experience any interruption of service.

Do I need to call my old supplier to let them know I’ve switched?

No.  When you switch to Quake Energy, we take care of all the paperwork for you.  We’ll notify the Utility, which in turn notifies your old supplier.

Will I receive two bills after switching to Quake Energy?

No, you’ll continue to receive a single bill from the Utility.  This bill will include Quake Energy’s natural gas cost, and you will continue to directly pay the Utility.

Whom should I call with questions about my bill?

Customers should call their Utility with any billing questions.  The correct phone number will be on your natural gas bill.

What do I do if I smell gas in my home?

Immediately move to a safe place.  Then call your Utility.  Do not turn on or off any appliances or lights.  Do not plug-in or unplug any computers or other devices.

Contact our Customer Care team at 1-800-279-9023 or