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Electricity FAQs

How can I better understand my bill and rate offers?

Electric usage and transmission is measured in kilowatt hours (kWhs). See our glossary for more detailed information regarding electrical units and terminology that are used in the measurement and supply of electricity.

What is an Electric Distribution Utility?

The Electric Distribution Utility or “Utility” is the company that owns, services and maintains the lines, poles and meters in your area. They also read your electric meter, bill you and provide 24-hour emergency service in the event of a power outage.

Why do I have a power outage and what do I do?

Power outages in your area could be due to abnormal demand for the electricity in your grid and/or complications with the transmission system (poles and wires) that delivers electricity to your home or service area. This is especially caused by inclement weather. If you are experiencing an outage, contact your Utility, First Energy (Illuminating Company, Ohio Edison, Toledo Edison), for information regarding the outage along with how and when it will be remedied.

What is Energy Deregulation?

Energy Deregulation in Ohio is designed to lower consumer prices by increasing competition.  In short, Ohio electricity suppliers now compete for your business, and they do this through various pricing and incentive plans.

What is a Retail Electric supplier?

Retail Electric suppliers buy electricity on the wholesale market and deliver the electricity to a local Utility.  The Utility then distributes the electricity to its customers.  In more concrete terms, Quake Energy buys electricity and delivers it to First Energy (Illuminating Company, Ohio Edison, Toledo Edison).  These Utilities then distribute the electricity to their customers’ homes and businesses.

What is a variable rate?

There are many factors to consider when choosing an electric supplier, and these include which type of rate to select.  Quake Energy customers who choose our monthly variable rate see a slightly changing rate from month-to-month based on weather, supply, and demand for electricity.

What is a fixed rate?

A fixed rate is a locked in rate for defined period. Locking in your rate can provide security against possible price increases. Fixed rate terms usually carry a termination fee to end the contract early.

Is there a cancellation fee to leave Quake Energy?

Quake Energy has a variety of rate plans to best fit your budget.  Many plans feature no fee to leave, while others lock-in a guaranteed rate for a longer period of time.

Does Quake Energy work with Budget Billing?

No. At this time, Quake Energy does not have a Budget Billing option for its electric customers.

Is Quake Energy as reliable as other suppliers?

Absolutely.  The electricity, that Quake Energy supplies you with, travels through your Utility’s poles and wires to power your home.   When you switch to Quake Energy, you will not experience any interruption of service.

Do I need to call my old supplier to let them know I’ve switched?

No.  When you switch to Quake Energy, we take care of all the paperwork for you.  We’ll notify the Utility, which in turn notifies your old supplier.

Can my electric reliability be affected after switching suppliers?

No. The law mandates that the local Utility cannot provide different levels of service to customers who have chosen to change the supplier of their electricity. The level of care you currently receive will go unchanged, you are simply choosing to purchase the electricity from an alternative supplier.

Will I receive two bills after switching to Quake Energy?

No, you’ll continue to receive a single bill from the Utility.  This bill will include Quake Energy’s electricity cost, and you will continue to directly pay the Utility.

Whom should I call with questions about my bill?

Customers should call their Utility with any billing questions.  The correct phone number will be on your electric bill.